Skills and Competencies of Switchboard Operator

Intermediaries also perform a number of administrative tasks similar to that of a receptionist or secretary. This includes receiving and distributing incoming correspondence, preparing letters and packages, distributing and sending faxes, greeting visitors and customers, and using access control procedures. You can also perform a number of general office functions, such as: B.: This includes copying, scanning and archiving various types of documents as well as organizational support for front office activities.

Intermediaries can also work in a company's contact center or call center and perform customer service activities such as: B.: Interact with users and customers, provide phone support, collect customer data, and manage administrative activities. These tasks are typically performed using software such as Customer Relationship Management (CRM) applications.

Where does an operator work?

The operators work for companies, offices, public and private companies, hospitals, schools, medical practices and medical practices.

Contracts can be full-time or part-time contracts and include day, night and weekend shifts as well as public holidays. This makes flexibility a basic requirement for potential operators.

The personnel of the emergency call center of doctors, police and fire brigades must be able to process incoming emergency calls effectively and efficiently according to certain procedures and must be available 24 hours a day, 365 days a year and when shifts are changed.

Operator - responsibilities and tasks

The activities of an switchboard operators include:

• Serve operators and answer and forward incoming calls
• Forward calls to the appropriate person or department
• Write down and forward where necessary
• Updating the internal company directory
• Collaborate with receptionists and perform general administrative tasks

Skills and qualifications

The operators need the following knowledge:

• Possibility to use a switchboard
• Telephone communication skills
• Ability to speak clearly and precisely
• Strong listening, interpersonal and mediation skills
• Competence in customer service
• Possibility to use standard office equipment (e.g. printers, fax machines etc.) as well as IT systems and software
• Organisational and problem-solving skills
• Ability to work without supervision
• Operators must work quickly and precisely even under pressure and be able to make demanding calls calmly, politely and professionally.