Front Office Executive Job Description

If being the first employee people meet when they walk into a store sounds appealing to you, becoming a customer service executive could be a great option for your career. These customer service-oriented professionals are hired by places like hotels, health centers, and educational institutions to make a positive impression on guests and keep operations flowing. Hours tend to be full-time and most activities are done seated. Hours vary widely based on the opening of the property and can include nights, weekends and holidays.

Duties and responsibilities of the Front Office Executive

The responsibilities of a head office executive vary depending on the nature of the organization, but some basic tasks are often part of the job. Our inventory analysis reveals the following as generally expected duties of a senior office executive:

Customers are welcome

The reception managers greet all who enter. This action establishes a positive interaction that reflects well on the employer.

Provide assistance

Known for their help and knowledge of facilities, front office executives show people where to go. In a hotel, for example, this could involve people logging into the computer system, explaining details about the room and amenities, answering questions about food service or local transportation, and asking for help with luggage.

Answer phones

In addition to serving guests on site, the main office executives handle incoming calls. They provide basic information, such as opening hours or directions for the location, and direct other inquiries to the appropriate staff member.

Help with security

Because they are located in the area where people arrive and depart, the main office executives are in a good position to be "eyes and ears" on the premises. They watch who goes in and out and report anything suspicious. To help with security, front desk executives can take care of things like issuing badges, verifying ID, checking in and out for guests, and opening the bathroom.

General office maintenance

Front office executives may be required to perform routine secretarial and administrative tasks such as mail sorting, filing, data entry and parcel signing.

Payment collection

In places like hotels, front desk executives can add guest bills and process credit card payments or verify a check.

Read More: field technician job description