Computer assistants assist computer users with technical problems through troubleshooting and troubleshooting techniques, advise customers on the use and maintenance of computers, and carry out updates and upgrades. Computer retail stores, computer manufacturers, software companies and companies with extensive computer networks hire computer assistants who work in variable shifts part-time or full-time. This can include evenings and weekends, depending on the company's operating hours. Computer assistants work as part of a larger IT team with little control and report to the IT department manager or supervisor. Depending on the recruitment business, computer assistants travel to customers' homes and companies, answer customers through a call center, or work internally to maintain computers on site.
Training and further training of computer assistants
Employers hiring computer assistants are looking for people with a high school diploma or GED. Candidates who complete IT training programs or have an associate's degree in an IT field stand out among employers who apply for the same job, although this is usually not a requirement for computer assistants. If travel is required as part of the work, computer assistants must also have a valid driver's license.
Computer assistants receive paid training in the workplace so that they can familiarize themselves with techniques for solving common computer problems. The training period is different for each employer, but usually takes two or more weeks. During the training, computer assistants work under the close supervision of a senior computer assistant or IT supervisor and learn about the company's practices and procedures.
Job data from the Bureau of Labor Statistics (BLS) show that computer support specialists earned an average salary of $ 25.39 an hour in 2017, or $ 52,810 a year. In 2016, more than 800,000 jobs for computer support specialists were available. The BLS forecasts an increase of 11 percent by 2026. This rate is faster than the national average for employment growth. Computer support specialists advise and support computer users and perform the same tasks as computer assistants. In some companies, the titles are interchangeable. According to PayScale, computer assistants can also be referred to as technical support assistants or IT assistants who achieve an average hourly income of USD 16.04. PayScale data shows that IT assistants earn $ 14.86 an hour.
Computer assistants who work full-time receive full-service packages from employers. These packages include health, dental, eyesight, life insurance and retirement options. Part-time computer assistants generally do not receive insurance benefits. Computer assistants receive paid vacation, sick days and vacation days after several months of employment. Computer assistants who need to travel to provide services to computer users also receive travel reimbursement from employers.
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