Network administrator
Desktop support engineers have extensive experience in helping users within companies properly use their computers. A next step could be to become a network administrator. Network administrators work at companies to determine a company's hardware and software needs and to ensure that these items are purchased and functioning properly. They can be responsible for security, both in terms of adding users to a network and assessing the presence of external threats. Most network administrators have a computer science or computer science degree. They will also generally hold certifications for specific products used by their employer.
Computer network architects
Desktop support engineers must ensure that users' computers respond appropriately to the network. Those who appreciate this component of their work may want to consider moving to a network architect position. Computer network architects make plans for companies to improve their data networks. They are responsible for ensuring that the hardware and software in use support the goals of the network. Computer security must be taken into consideration when designing networks. Some network architects specialize in local area networks (LAN) or geographic networks (WAN). To become an architect of computer networks, a candidate must have a degree in computer science and several years of experience.
Sharepoint administrator
One way for desktop support engineers to grow their careers would be to specialize in particular platforms. One option would be to become a Sharepoint administrator. These professionals run the Microsoft Sharepoint program, which helps companies collaborate on documents and data. The Sharepoint administrator will ensure system security, instruct new employees on how to use the system and keep the platform and servers dedicated to Sharepoint. To access this role, candidates must have a degree and experience with Sharepoint. Certification is available and recommended to switch to this role.
Director of Information Technology
Some desktop engineers may aspire to executive positions. These people may want to consider becoming an IT or IT director. IT directors are responsible for planning and managing the information technology needs for their business. They are responsible for the department's budget and technology purchases from suppliers. IT directors recommend any updates to the IT system. They direct the work of other computer professionals within the organization. IT directors typically have degrees and have extensive experience.
Read More: help desk vs desktop support
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