Friday, July 17, 2020

What Do Desktop Support Engineers Do?


A desktop technician manages and repairs existing computers, laptops, security measures, and servers on your company's network. They install, configure, and troubleshoot computers and all other applications and printers for optimal performance. This is a very practical race, in which people often have to respond to urgent requests and help people face to face. Some trips may also be necessary.

This career can be found in almost every industry that has its own computer network, and the desktop engineer generally has a manager to report to. You can partner with other engineers and support other subordinate IT technicians or corporate clients. The working environment may vary depending on the type of company. For example, retail companies may be open before and after normal business hours, while banking companies may only be open during normal business hours.

This type of career generally requires at least a high school diploma. As a general rule, a bachelor's degree in computer science or software engineering is preferred. Training can often be replaced by experience, additional certifications, and special training for different brands and desktop platforms. A solid background in information technology and knowledge of all Windows platforms are required. Someone seeking this job title must have very good oral and written communication skills, as well as technical problem-solving skills. Experience in light programming, Microsoft Office, antivirus, and experience in network security or training can also be considered an advantage.

Desktop Support Engineer Tasks
Answer calls or tickets to support end users with applications, hardware, software, and networks.
Create end user documentation and knowledge base articles.
Solve hardware and software problems personally and remotely, resolve and document solutions.
Monitor backups and maintenance records.

Read More: IT Desktop Support

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