Desktop support engineers are IT professionals who solve problems with a company's desktops and laptops, and also deal with server and security issues that affect corporate networks. Desk support engineers often work as part of a help desk team, inform the lead engineer or system administrator, and sometimes oversee junior help desk staff. Because computer problems can occur at any time, desktop support engineers can be expected to work in different shifts, including night and weekend. Although they can easily access other employees' computers and mostly work from their office or desk, they may have to travel to individual workstations and server rooms. They often have to pick up and load heavy equipment and parts. . .
Due to increasing dependency on computers, jobs for computer support specialists such as desktop support engineers are expected to grow by 12 percent, which is faster than the average of all jobs. According to the Bureau of Labor Statistics, this growth will create 855,700 new jobs by 2024.
Tasks and responsibilities of the desktop support engineer
The ultimate goal of a desktop support engineer is to support a company's employees to ensure that all computers, network connections and software work properly. To accomplish this, various tasks come into play. Based on our analysis of the job offer, these are the main tasks and responsibilities of the desktop support engineer.
Solve technological problems
Desktop support engineers provide advice and information and use their experience to help end users solve their technology problems. If a laptop cannot connect to the Internet, a software platform is not working properly, or a server is not storing the data files, desktop support engineers should use their expertise to find a solution.
Install and maintain devices and software.
When new employees are hired, desktop support engineer are responsible for setting up their workstations. This means that new employees have the programs, applications, and other technologies they need to do their jobs. In addition to configuring and configuring computers and software, desktop support engineers maintain, update, and update devices as needed.
Provide customer service
The organization's employees are essentially the customers of the desktop support engineer. Therefore, engineers have to provide excellent service to meet all of your requirements. This includes training new employees in the use of corporate software and applications, answering urgent and ad-hoc requests, organizing workshops for updates or new software for their implementation, and advising managers on the most suitable technological solutions. and profitable for the company.
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