IT technicians oversee the company's computer facilities and programs for all employees. They also install new facilities and make sure they are working properly before new tenants start working. This is a full and knowledgeable position that requires candidates to have high technical skills. IT technicians work in an office environment during normal business hours, 8 to 5 hours, although they can also work off-hours as needed. They usually report to the IT manager or office manager.
Duties and responsibilities of IT technicians
Although equipment and software installed and maintained by IT technicians may vary from employer to employer, most IT technicians perform the same basic tasks.
Create new job centers
IT technicians are responsible for setting up new facilities for new recruits and making sure they are working properly before the new lease begins. They are also responsible for moving and re-installing all work centers or specific sections of work centers.
Install a new program
When a company buys a new software, IT technicians make sure it is installed correctly on all computers. They can also run some tests to make sure the program is installed correctly.
Provide technical support
IT technicians provide technical support to company employees, either individually or remotely. IT technicians often visit the workplace to solve the problem.
Analyze the effectiveness of tools and software
IT technicians regularly monitor the company's equipment and software to ensure it meets the necessary requirements. They point to modern equipment and software and report their findings to the IT manager
Customer problems
IT technicians also solve customer problems with the company's website or products it sells. They provide quality, reliable customer service to call customers.
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